Shipping Policy

Here’s a more Australian-specific version for MKB Group Pty Ltd, making it clear you only ship within Australia.

Shipping Policy

This Shipping Policy applies to orders placed through www.mkbgroup.com.au.

By placing an order with MKB Group Pty Ltd, you agree to the terms outlined below.

1. Australian Delivery Only

MKB Group Pty Ltd currently ships Australia wide only.

We do not currently offer international shipping.

Delivery availability, freight methods and charges may vary depending on your location, product size, product weight and supplier availability.

2. Order Processing & Dispatch

Orders begin processing once full payment has been received and cleared.

Warehouse Stock Items

Items stocked at our warehouse are typically ready for dispatch or collection within 1–5 business days.

Supplier Stock Items

Some products may be sourced from Australian suppliers after an order is placed. These items generally require 3–7 business days prior to dispatch, depending on supplier availability and transfer times.

Bulky Freight Orders

Large or bulky items such as vanities, baths, toilets, shower screens, cabinetry, joinery products, panels, stone, benchtops or other oversized items may require freight coordination.

Dispatch for bulky freight orders typically takes 3–10 business days, with delivery scheduled separately where required.

Busy & Holiday Periods

During peak trading periods, promotional events, Victorian public holidays, national public holidays, supplier shutdown periods, or freight disruptions, processing and dispatch times may extend beyond the above estimates.

We appreciate your patience during these periods.

Incoming / Backorder Items

If an item is on incoming stock, supplier backorder, or container shipment, dispatch will occur once stock arrives at our warehouse or supplier location.

Estimated arrival dates are provided as a guide only and may be subject to delays outside our control.

Orders are not processed on weekends or public holidays.

If you require urgent dispatch, please contact us before placing your order to confirm availability.

3. Freight Charges

Freight charges are calculated at checkout or quoted separately where required.

Freight costs may vary depending on:

Delivery suburb, postcode and state
Item size and weight
Whether the item requires pallet freight
Whether the delivery is metro, regional or remote
Courier or freight provider availability

Some regional, rural or remote Australian locations may require a custom freight quote before the order can be confirmed.

4. General Delivery Conditions

Unless otherwise agreed in writing, all deliveries are:

Ground floor only
Kerbside or driveway drop-off only
Not delivered inside the property
Not carried upstairs
Not unpacked
Not installed

No exceptions apply unless confirmed by MKB Group Pty Ltd before dispatch.

It is the customer’s responsibility to:

Ensure safe and clear access for delivery
Ensure someone is available to receive the delivery
Provide sufficient assistance for heavy or bulky items
Confirm the delivery address can accept large freight items
Inspect goods immediately upon delivery

If no one is available at the delivery address, a re-delivery fee may apply.

Risk in the goods passes to the customer upon delivery.

5. Melbourne Metro Deliveries

Melbourne metro deliveries may be completed by:

MKB Group Pty Ltd delivery staff
Supplier delivery vehicles
Approved third-party freight providers

Delivery windows are generally between 9:00am – 5:00pm on business days.

Specific delivery times cannot be guaranteed.

Bulky deliveries may require advance booking coordination.

6. Regional Victoria & Interstate Deliveries

MKB Group Pty Ltd ships across Australia using approved courier and freight providers.

For regional Victoria and interstate orders, bulky items are typically shipped on a pallet or via specialised freight providers to:

A residential address
A commercial address
A building site
A local freight depot

Customers are responsible for:

Assisting with pallet unloading where required
Providing suitable unloading equipment if required
Ensuring safe and clear site access
Confirming the delivery location can accept bulky freight

Drivers will not remove items from pallets, carry goods inside properties, carry goods upstairs, or install products.

Tracking details will be emailed once dispatched where available.

After dispatch, delivery amendments must be arranged directly with the courier or freight provider.

7. Delivery Damage & Claims

Goods must be inspected immediately upon delivery.

Any damage, shortages, incorrect items, or discrepancies must be reported within 3 days of delivery by contacting us at:

info@mkbgroup.com.au

Please include:

Your order number
Photos of the item
Photos of the packaging
A description of the issue

Failure to report damage or discrepancies within this timeframe may result in the claim being declined.

Do not install, modify, or use damaged goods. Installation or use may be taken as acceptance of the goods.

8. Melbourne Pick Up / Collection

Pick up may be available by prior arrangement only.

For Melbourne pick up orders, collection is available from:

Unit 6/11 Cooper St
Campbellfield VIC 3061
Australia

Customers must wait for confirmation that the order is ready before attending for collection.

Goods must be inspected at the time of collection.

Once goods leave our premises, warehouse, supplier location, or collection point, responsibility transfers to the customer.

Customers are responsible for ensuring they have a suitable vehicle, equipment and assistance to safely load and transport the goods.

9. Stock Availability

We stock or source a large portion of our online range; however, some items may be sourced from suppliers after an order is placed.

If we are unable to fulfil all or part of your order, we will:

Attempt to source the goods
Offer a comparable alternative, subject to your approval
Provide a full or partial refund where applicable

Customers will be contacted if stock issues arise.

10. Payment Requirement

Full payment is required before goods are dispatched or collected.

For security purposes, we may request that the name on the payment method matches the name on the order.

Additional identity or payment verification may be required for selected orders.

11. Delivery Delays

MKB Group Pty Ltd is not responsible for delays caused by couriers, freight providers, suppliers, customs, weather events, public holidays, site access issues, incorrect delivery details, or other circumstances outside our control.

We will make reasonable efforts to keep customers informed where delays are known.